Privacy Policy
Our Commitment
At Synchron Advice, we understand that your privacy is of utmost importance. We are dedicated to providing you with the highest standards of client service and ensuring the confidentiality and security of your personal information.
We are committed to complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Our aim is to fully support and adhere to these principles in all our operations.
Use and Disclosure of Your Information
As a financial services organization, we are subject to certain legislative and regulatory requirements that necessitate the collection and retention of detailed information that personally identifies you or contains information or an opinion about you.
Additionally, to provide you with comprehensive financial advice and services, we need to obtain specific personal information, which may include:
- Your name, contact details, date of birth, and tax file number
- Information about your dependents and family commitments
- Your occupation and employment history
- Your financial needs and objectives
- Your assets, liabilities, income, expenses, insurances, and social security entitlements
- Credit card and banking details
We will retain your personal information only for as long as it is needed and will destroy or de-identify it when it is no longer required.
Access and Correction of Your Information
You have the right to access and request corrections to your personal information, with some legal exceptions.
While we may not disclose confidential formulas or evaluative decision-making details, we can provide you with results or explanations.
We may charge a fee for searching and providing access to your information. If access is denied, we will provide an explanation.
We strive to keep your personal information accurate and up-to-date. However, the accuracy of this information depends largely on what you provide to us. Please inform us of any errors in your data.
Privacy Complaints
If you wish to report a breach or potential breach of our privacy policy or the National Privacy Principles, please contact us using the provided methods and direct your complaint to our Privacy Officer.
We will address your complaint within 30 days and aim to resolve it to your satisfaction. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner for further investigation.
Collection of Information
Our primary purposes for collecting personal information are to facilitate financial services advice and to update our records.
When we collect personal information from you, we will take reasonable steps to inform you of why we are collecting it, who else we might disclose it to, and what may happen if you choose not to provide the information.
Data Security
We implement measures to protect your information from unauthorized access, misuse, loss, or modification.
Your data will be retained only as long as necessary, except when required by law.
We may share your personal information with third parties or external contractors, who are required to adhere to our privacy policy. Disclosure to third parties may occur if required or permitted by law, and you have the right to refuse such authorization.
In the event that we or your advisor plan to sell the business, your information may be disclosed to potential buyers for due diligence, under confidentiality agreements. If the sale occurs, your data may be transferred to the purchaser, and you will be informed of the transfer.
Use of Cookies
Our website uses cookies to enhance your online experience by personalizing content and saving you time.
Cookies are text files placed on your hard disk by a web server and are unique to each user. They cannot run programs or transmit viruses. They help websites remember your information and preferences for easy access during future visits.
While most browsers automatically accept cookies, you can change your settings to decline them. However, this may limit your ability to fully interact with our website’s features.
Identifiers
In some cases, we are required to collect unique identifiers, such as your Medicare or tax file number. We will not use or disclose this information except when required by law or with your consent.
Anonymity
You may deal with us anonymously where it is lawful, practicable, and reasonable to do so.
Sensitive Information
We will not collect sensitive information about you without your consent. Exceptions include when the information is required by law or for the establishment, exercise, or defense of a legal claim.
Further information on privacy in Australia can be found on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
As a financial services organization, we are subject to legislative and regulatory requirements that necessitate the collection of your personal information, including s961B of the Corporations Act. We collect information about you for the purpose of reporting to AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
Contact Details
Privacy Officer
Address:
Level 5, 95 Pitt Street
Sydney, NSW 2000
Telephone: 02 9248 0422
Email: [email protected]
Synchron Advice Pty Ltd ABN 33 007 207 650 AFSL 243313